Prices and payments, deliveries and cancellation

Prices and payments

The prices of our products are stated in Swedish kronor with the statutory value added tax (VAT) included.

When buying from ui.se, customers are shown the purchase options for the selected products and which additional charges (invoicing charge and delivery charge) apply. In collaboration with Payex, we offer a credit card payment facility. The due payment date of invoices is 30 days after issue. Where payment is late, UI is entitled to charge the statutory interest on overdue payment and, where relevant, block the Customer’s access to UI’s services until such time that full payment has been made.

Subscriptions are always limited duration and to be paid for in advance at the price stated in the order acknowledgement or, where relevant, the invoice. The length of a subscription and the number of paid for issues are stated on the order acknowledgement. The Customer is responsible for paying subscription charges up until expiry of the subscription in question.

The subscription price applies for the subscription period in question. For each new period, UI is entitled to adjust the price and, on the invoice, state the price for the upcoming period.

It is important that you, as a customer, check that your order confirmation matches your purchase. If there is an error, contact Customer Service within 14 days: info@ui.se.

An extension invoice is sent out on the expiry of a subscription. Paying this invoice extends your subscription. Not paying this extension invoice terminates your subscription.

Minors (children under the age of 18) may not make a purchase without the guardian’s consent.


Physical products are sent by ordinary post and the delivery time is usually 3 to 5 working days after payment has been received. Digital services are delivered by email within 24 hours. Quoted delivery times are based on weekdays that are not public holidays.

Cancellation (cooling-off period) and return

As a customer, you are entitled, in accordance with Sweden’s Act on Distance Contracts and Off-Premises Contracts, to cancel your purchase within 14 days of your reception of the product. You must pay all charges for returning your purchase. Downloadable products are not covered by the right to cancel, as their nature does not allow return.


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